Frequently Asked Questions
Find answers to common questions about our products, shipping, returns, and more.
The Petivano Fountain provides continuously flowing water, which many cats naturally find more appealing than still water. With a 3.2 L capacity, quadruple filtration, and an ultra-silent pump, it makes keeping fresh water available throughout the day simple and convenient.
The Petivano Fountain holds 3.2 L (108 oz) of water and can provide enough water for up to 7 days, depending on your cat's drinking habits and how many pets use it.
The quadruple filtration system helps reduce odors, improve water taste, and trap pet hair, dirt, and food particles. Activated carbon helps filter the water, while the cotton layer and filter sponge provide additional filtration.
Yes. The 5V pump operates at ≤28 dB, making it quiet enough to run continuously without becoming a distraction in your home.
Yes. Petivano is made from 304 stainless steel, making it durable, corrosion-resistant, and easy to maintain.
The built-in water level window lets you check the water level at a glance without removing the cover.
For optimal performance, we recommend cleaning the fountain and pump every 1–2 weeks. The fountain is designed to be easily disassembled, making routine cleaning quick and simple.
We recommend replacing the filter and sponge every 1–2 weeks for optimal filtration and fresh, clean water.
Most cats are naturally curious about moving water. Simply place the Petivano Fountain in a familiar location and let your cat explore it at their own pace. Some cats start using it immediately, while others may take a little time to adjust.
No. The efficient 5V pump is designed to provide continuous water flow while using minimal power.
Yes. Every Petivano Fountain comes with a 3-year warranty for added peace of mind.
Our support team is here to help. If you have any questions or experience an issue with your Petivano Fountain, simply contact us with your order information and we'll be happy to assist you.