Frequently Asked Questions

Find answers to common questions about our products, shipping, returns, and more.

What makes the Petivano Fountain better than a regular water bowl? +

The Petivano Fountain provides continuously flowing water, which many cats naturally find more appealing than still water. With a 3.2 L capacity, quadruple filtration, and an ultra-silent pump, it makes keeping fresh water available throughout the day simple and convenient.

How much water does it hold? +

The Petivano Fountain holds 3.2 L (108 oz) of water and can provide enough water for up to 7 days, depending on your cat's drinking habits and how many pets use it.

How does the filtration system work? +

The quadruple filtration system helps reduce odors, improve water taste, and trap pet hair, dirt, and food particles. Activated carbon helps filter the water, while the cotton layer and filter sponge provide additional filtration.

Is it really quiet? +

Yes. The 5V pump operates at ≤28 dB, making it quiet enough to run continuously without becoming a distraction in your home.

Is the fountain made from stainless steel? +

Yes. Petivano is made from 304 stainless steel, making it durable, corrosion-resistant, and easy to maintain.

How do I know when the water needs to be refilled? +

The built-in water level window lets you check the water level at a glance without removing the cover.

How often should I clean the fountain? +

For optimal performance, we recommend cleaning the fountain and pump every 1–2 weeks. The fountain is designed to be easily disassembled, making routine cleaning quick and simple.

How often should I replace the filter? +

We recommend replacing the filter and sponge every 1–2 weeks for optimal filtration and fresh, clean water.

What if my cat has never used a water fountain before? +

Most cats are naturally curious about moving water. Simply place the Petivano Fountain in a familiar location and let your cat explore it at their own pace. Some cats start using it immediately, while others may take a little time to adjust.

Does it use a lot of electricity? +

No. The efficient 5V pump is designed to provide continuous water flow while using minimal power.

Does it come with a warranty? +

Yes. Every Petivano Fountain comes with a 3-year warranty for added peace of mind.

What if I need help with my fountain? +

Our support team is here to help. If you have any questions or experience an issue with your Petivano Fountain, simply contact us with your order information and we'll be happy to assist you.