Privacy Policy

Last Updated: August 19, 2026

1) Scope & Who We Are

This Privacy Policy explains how Petivano (“we,” “us,” “our”) collects, uses, discloses, and protects personal information when you visit our website, place an order, or interact with our services (together, the “Services”). By using the Services, you agree to this Policy. If you do not agree, please do not use the Services.

Contact: info@petivano.com

2) Personal Information We Collect

We collect the following categories of personal information:

Identifiers & Contact Data: name, email, phone number, billing/shipping address, and account login information.

Commercial Data: products viewed, cart items, order history, returns, and related purchase information.

Payment Data: payment method details processed by third-party payment providers. We do not store full payment card numbers.

Device/Internet Activity: IP address, device and browser type, pages viewed, timestamps, referring URLs, and interactions through cookies, pixels, SDKs, and similar technologies.

Approximate Geolocation: general location information derived from your IP address for fraud prevention, localization, analytics, and website functionality.

User Content: reviews, customer service inquiries, warranty requests, and other information you voluntarily provide to us.

Inferences: limited preferences or interests derived from browsing or purchase behavior to improve our products, services, and customer experience.

Sensitive Personal Information: we do not intentionally collect sensitive personal information such as precise geolocation or government identification numbers through our store.

Sources: information may be collected directly from you, automatically through cookies and similar technologies, from service providers such as payment and fulfillment providers, and, where permitted, from advertising and analytics partners.

3) Cookies, Analytics & Ads

We use cookies and similar technologies to operate and improve our website.

These technologies may be used to:

• Remember your shopping cart and preferences.
• Understand how visitors use our website.
• Measure website performance.
• Improve our products and services.
• Measure and improve advertising campaigns.
• Provide relevant advertising through platforms such as Meta and Google.

We may use services such as Google Analytics, Meta Pixel, Google Ads, and similar analytics and advertising technologies.

You can adjust your browser settings to block or manage cookies. Some website features may not function properly if certain cookies are disabled.

Global Privacy Control (GPC): where required by applicable law, we honor browser-based opt-out signals, including GPC, for activities that may constitute the sale or sharing of personal information or targeted advertising.

4) How We Use Personal Information

We use personal information to:

• Process and fulfill orders.
• Provide shipping and delivery services.
• Send order and shipping confirmations.
• Provide customer support.
• Process returns and warranty requests.
• Communicate with customers about their orders.
• Improve and secure our website.
• Analyze website traffic and customer behavior.
• Prevent fraud and unauthorized activity.
• Send marketing communications where you have provided consent or where otherwise permitted by law.
• Process payments through third-party payment providers.
• Comply with applicable legal, tax, accounting, and regulatory requirements.
• Enforce our Terms of Service and protect our rights.

5) How We Disclose Personal Information

We do not sell personal information for money.

However, we may share certain device, internet, and interaction data with advertising and analytics partners to measure advertising performance and provide more relevant advertising. Depending on applicable law, this may be considered “sharing” or targeted advertising.

We may disclose personal information to the following categories of third parties:

Service Providers/Processors: payment processors, Shopify and other e-commerce technology providers, hosting providers, fulfillment providers, shipping carriers, email and customer support services, analytics providers, and fraud-prevention services.

These providers may access personal information only as necessary to provide services to us and are expected to protect the information they process.

Advertising & Analytics Partners: companies that help us measure website activity, understand customer behavior, and create or measure advertising campaigns.

Legal & Compliance: government authorities, regulators, courts, law enforcement, or other parties when required by law or when reasonably necessary to protect our rights, customers, or business.

Business Transfers: personal information may be transferred as part of a merger, acquisition, restructuring, financing, or sale of some or all of our business or assets.

6) Retention

We keep personal information only for as long as reasonably necessary for the purposes described in this Policy or as required by applicable law.

Typical retention periods may include:

Orders, invoices, and warranty records: up to 7 years for tax, accounting, and business purposes.

Customer support and warranty communications: up to 3 years from the last interaction.

Marketing preferences and email lists: until you unsubscribe or after a reasonable period of inactivity.

Website analytics data: according to the retention settings of the applicable analytics provider.

When personal information is no longer required, we may delete, anonymize, or de-identify it.

7) Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

These safeguards may include encryption in transit, access controls, secure service providers, and payment processors that maintain appropriate industry security standards.

However, no method of transmission or electronic storage is completely secure. We cannot guarantee absolute security of your information.

If you have an account with us, you are responsible for keeping your account credentials confidential.

8) Your Rights & Choices

A) Everyone

Depending on applicable law, you may have the right to:

Access/Portability: request a copy of personal information we hold about you.

Correction: request that inaccurate or incomplete personal information be corrected.

Deletion: request deletion of your personal information, subject to legal exceptions and our need to retain certain information.

Marketing Opt-Out: unsubscribe from marketing emails at any time using the unsubscribe link in the message or by contacting us.

Transactional communications, such as order confirmations, shipping updates, and warranty communications, may still be sent when necessary to provide our Services.

Cookie Choices: manage cookies through your browser settings and any cookie preference tools available on our website.

B) U.S. State Privacy Rights

Depending on where you live, including states such as California, Colorado, Connecticut, Utah, and Virginia, you may have additional privacy rights.

These may include rights to:

• Know or access personal information we collect.
• Correct inaccurate personal information.
• Request deletion of personal information.
• Opt out of certain sale, sharing, or targeted advertising activities.
• Receive information about how personal information is used and disclosed.
• Exercise privacy rights without unlawful discrimination.

We do not knowingly sell personal information.

Where required by applicable law, you may opt out of sale, sharing, or targeted advertising by using available privacy controls, sending a Global Privacy Control signal, or contacting us at info@petivano.com with the subject line “Privacy Opt-Out.”

We may need to verify your identity before completing certain requests.

You may also use an authorized agent to submit a request where permitted by applicable law. We may require verification of the agent's authority.

If we deny a privacy request where you have a right to appeal, you may appeal our decision by responding to our decision or contacting us at info@petivano.com.

C) California Notice at Collection

For California residents, we collect the categories of information described in Section 2 for the purposes described in Section 4.

We retain information as described in Section 6 and disclose information as described in Section 5.

We do not sell personal information for money. We may share identifiers and internet/device activity information with advertising partners for cross-context behavioral advertising unless you opt out where required by law.

We do not knowingly collect or share personal information of consumers under 16 for such purposes.

9) International Users

If you are located in the European Economic Area (EEA) or United Kingdom (UK), we process personal information under applicable data protection laws.

Depending on the circumstances, our legal bases may include:

Contract: to process orders and provide products and services you request.

Legitimate Interests: to operate and improve our website, prevent fraud, provide customer support, and market similar products where permitted and where our interests are not overridden by your rights.

Consent: for certain cookies, analytics, or marketing activities where consent is required.

Legal Obligation: to comply with applicable tax, accounting, legal, and regulatory requirements.

Where personal information is transferred outside the EEA or UK to a country that does not have an applicable adequacy decision, we may use appropriate safeguards required by applicable law, such as Standard Contractual Clauses (SCCs) with relevant service providers.

Depending on applicable law, you may have rights including access, rectification, erasure, restriction, portability, and objection.

You may also have the right to lodge a complaint with your local data protection authority.

Contact for privacy matters: info@petivano.com

10) Children's Privacy

Our Services are not directed toward children under 13, or a higher age where required by applicable law.

We do not knowingly collect personal information from children.

If you believe that a child has provided personal information to us, please contact us at info@petivano.com so that we can take appropriate steps to delete the information.

11) Do Not Track (DNT) & GPC

Our website may not respond to all browser-based Do Not Track (DNT) signals due to differences in how these signals are implemented.

Where required by applicable law, we honor Global Privacy Control (GPC) signals as an opt-out of activities that may constitute the sale or sharing of personal information or targeted advertising.

12) De-Identified Data

We may create or use aggregated or de-identified information for purposes such as analytics, research, reporting, and improving our products and Services.

Where we use de-identified information, we will not attempt to re-identify it except where permitted or required by applicable law.

13) Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our Services, business practices, technology, or applicable legal requirements.

When we make material changes, we may provide additional notice where appropriate.

The “Last Updated” date at the beginning of this Policy indicates when the latest version became effective.

Your continued use of our Services after an updated Privacy Policy becomes effective means that you acknowledge the updated Policy.

14) Contact Us

For privacy questions, requests, deletion requests, correction requests, opt-outs, or appeals, contact:

Petivano

Email: info@petivano.com